FAQ

General

What is Cloudcom SMS?

Cloudcom SMS is an add-on for Google Sheets. It lets you send SMS messages to phone numbers you have stored in the sheet.

What can I use Cloudcom SMS for?

You can send SMS messages to anyone with a mobile phone. Most of our customers use it to send reminders, notifications or invitations. All messages have to be transactional. We may demand that you provide proof that you have the right to send sms to your recipients.

What countries can I send messages to?

You can send messages to almost every country on earth.

Country Country code
AD Andorra 376
AE United Arab Emirates 971
AF Afghanistan 93
AG Antigua and Barbuda 1
AI Anguilla 1
AL Albania 355
AM Armenia 374
AO Angola 244
AR Argentina 54
AT Austria 43
AU Australia 61
AW Aruba 297
AZ Azerbaijan 994
BA Bosnia and Herzegovina 387
BB Barbados 1
BD Bangladesh 880
BE Belgium 32
BF Burkina Faso 226
BG Bulgaria 359
BH Bahrain 973
BI Burundi 257
BJ Benin 229
BM Bermuda 1
BN Brunei Darussalam 673
BO Bolivia 591
BR Brazil 55
BS Bahamas 1
BT Bhutan 975
BW Botswana 267
BY Belarus 375
BZ Belize 501
US United States of America 1
CA Canada 1
CD The Democratic Republic of the Congo 243
CF Central African Republic 236
CG Congo 242
CH Switzerland 41
CI Côte d’Ivoire 225
CK Cook Islands 682
CL Chile 56
CM Cameroon 237
CN China 86
CO Colombia 57
CR Costa Rica 506
CU Cuba 53
CV Cabo Verde 238
CY Cyprus 357
CZ Czech Republic 420
DE Germany 49
DJ Djibouti 253
DK Denmark 45
DM Dominica 1
DO Dominican Republic 1
DZ Algeria 213
EC Ecuador 593
EE Estonia 372
EG Egypt 20
ES Spain 34
ET Ethiopia 251
FI Finland 358
FJ Fiji 679
FK Falkland Islands (Malvinas) 500
FO Faroe Islands 298
FR France 33
GA Gabon 241
GD Grenada 1
GE Georgia 995
GF French Guiana 594
GB Great Britain 44
GH Ghana 233
GI Gibraltar 350
GL Greenland 299
GM Gambia 220
GN Guinea 224
GP Guadeloupe 590
GQ Equatorial Guinea 240
GR Greece 30
GT Guatemala 502
GU Guam 1
GW Guinea-Bissau 245
GY Guyana 592
HK Hong Kong 852
HN Honduras 504
HR Croatia 385
HT Haiti 509
HU Hungary 36
ID Indonesia 62
IE Ireland 353
IL Israel 972
IN India 91
IQ Iraq 964
IR Iran 98
IS Iceland 354
IT Italy 39
JM Jamaica 1
JO Jordan 962
JP Japan 81
KE Kenya 254
KG Kyrgyzstan 996
KH Cambodia 855
KN Saint Kitts and Nevis 1
KR Republic of Korea 82
KW Kuwait 965
KY Cayman Islands 1
KZ Kazakhstan 7
RU Russia 7
LA Laos 856
LB Lebanon 961
LC Saint Lucia 1
LI Liechtenstein 423
LK Sri Lanka 94
LR Liberia 231
LS Lesotho 266
LT Lithuania 370
LU Luxembourg 352
LV Latvia 371
LY Libya 218
MA Morocco 212
MD Moldova 373
ME Montenegro 382
MG Madagascar 261
MK Macedonia 389
ML Mali 223
MM Myanmar 95
MN Mongolia 976
MO Macao 853
MQ Martinique 596
MR Mauritania 222
MS Montserrat 1
MT Malta 356
MU Mauritius 230
MV Maldives 960
MW Malawi 265
MX Mexico 52
MY Malaysia 60
MZ Mozambique 258
NA Namibia 264
NC New Caledonia 687
NE Niger 227
NF Norfolk Island 672
NG Nigeria 234
NI Nicaragua 505
NL Netherlands 31
NO Norway 47
NP Nepal 977
NR Nauru 674
NZ New Zealand 64
OM Oman 968
PA Panama 507
PE Peru 51
PF French Polynesia 689
PG Papua New Guinea 675
PH Philippines 63
PK Pakistan 92
PL Poland 48
PS Palestine 970
PT Portugal 351
PY Paraguay 595
QA Qatar 974
RO Romania 40
RS Serbia 381
RW Rwanda 250
SA Saudi Arabia 966
SB Solomon Islands 677
SC Seychelles 248
SD Sudan 249
SE Sweden 46
SG Singapore 65
SI Slovenia 386
SK Slovakia 421
SL Sierra Leone 232
SM San Marino 378
SN Senegal 221
SO Somalia 252
SR Suriname 597
SS South Sudan 211
ST Sao Tome and Principe 239
SV El Salvador 503
SY Syria 963
SZ Swaziland 268
TC Turks and Caicos Islands 1
TD Chad 235
TG Togo 228
TH Thailand 66
TJ Tajikistan 992
TL Timor-Leste 670
TM Turkmenistan 993
TN Tunisia 216
TO Tonga 676
TR Turkey 90
TT Trinidad and Tobago 1
TW Taiwan 886
TZ Tanzania 255
UA Ukraine 380
UG Uganda 256
UY Uruguay 598
UZ Uzbekistan 998
VC Saint Vincent and the Grenadines 1
VE Venezuela 58
VG British Virgin Islands 1
VI U.S. Virgin Islands 1
VN Vietnam 84
VU Vanuatu 678
WS Samoa 685
YE Yemen 967
YT Mayotte 262
ZA South Africa 27
ZM Zambia 260
ZW Zimbabwe 263

What is the character limit on a message?

For one message, the limit is 160 characters. If a message is longer than 160 characters, it will be broken up into several concatenated messages of 153 characters each. When it is delivered to a phone, it is displayed as one message.

If you use special characters, for example cyrillic, arabic or emoji, the limit is 70 characters for one message and 67 characters for concatenated messages.

Concatenated messages can be up to five ordinary messages long.

Are you really sending real SMS messages?

Yes.

Installation

How do I install Cloudcom SMS?

You can install Cloudcom SMS from the Google add-on store for spreadsheets by clicking here.

How do I uninstall Cloudcom SMS?

You can uninstall Cloudcom SMS by clicking “Add-ons” > “Manage add-ons” > “Manage” > “Remove” in a Google Sheet.

Usage

How do I use Cloudcom SMS?

Make sure that you have installed the add-on, then open it by clicking “Add-ons” > “Cloudcom SMS” > “Send SMS messages” in a Google Sheet.

We have written a tutorial to get started quickly.

How can I pick the phone numbers I want to send to?

Either by selecting them in the spreadsheet before opening the add-on, or by clicking the “Select phone numbers” button in the add-on.

Do I really need to provide phone numbers with a country code?

Yes, without the country code we do not know how to route your message.

Do you have a list of country codes?

Yes, we do!

Country Country code
AD Andorra 376
AE United Arab Emirates 971
AF Afghanistan 93
AG Antigua and Barbuda 1
AI Anguilla 1
AL Albania 355
AM Armenia 374
AO Angola 244
AR Argentina 54
AT Austria 43
AU Australia 61
AW Aruba 297
AZ Azerbaijan 994
BA Bosnia and Herzegovina 387
BB Barbados 1
BD Bangladesh 880
BE Belgium 32
BF Burkina Faso 226
BG Bulgaria 359
BH Bahrain 973
BI Burundi 257
BJ Benin 229
BM Bermuda 1
BN Brunei Darussalam 673
BO Bolivia 591
BR Brazil 55
BS Bahamas 1
BT Bhutan 975
BW Botswana 267
BY Belarus 375
BZ Belize 501
US United States of America 1
CA Canada 1
CD The Democratic Republic of the Congo 243
CF Central African Republic 236
CG Congo 242
CH Switzerland 41
CI Côte d’Ivoire 225
CK Cook Islands 682
CL Chile 56
CM Cameroon 237
CN China 86
CO Colombia 57
CR Costa Rica 506
CU Cuba 53
CV Cabo Verde 238
CY Cyprus 357
CZ Czech Republic 420
DE Germany 49
DJ Djibouti 253
DK Denmark 45
DM Dominica 1
DO Dominican Republic 1
DZ Algeria 213
EC Ecuador 593
EE Estonia 372
EG Egypt 20
ES Spain 34
ET Ethiopia 251
FI Finland 358
FJ Fiji 679
FK Falkland Islands (Malvinas) 500
FO Faroe Islands 298
FR France 33
GA Gabon 241
GD Grenada 1
GE Georgia 995
GF French Guiana 594
GB Great Britain 44
GH Ghana 233
GI Gibraltar 350
GL Greenland 299
GM Gambia 220
GN Guinea 224
GP Guadeloupe 590
GQ Equatorial Guinea 240
GR Greece 30
GT Guatemala 502
GU Guam 1
GW Guinea-Bissau 245
GY Guyana 592
HK Hong Kong 852
HN Honduras 504
HR Croatia 385
HT Haiti 509
HU Hungary 36
ID Indonesia 62
IE Ireland 353
IL Israel 972
IN India 91
IQ Iraq 964
IR Iran 98
IS Iceland 354
IT Italy 39
JM Jamaica 1
JO Jordan 962
JP Japan 81
KE Kenya 254
KG Kyrgyzstan 996
KH Cambodia 855
KN Saint Kitts and Nevis 1
KR Republic of Korea 82
KW Kuwait 965
KY Cayman Islands 1
KZ Kazakhstan 7
RU Russia 7
LA Laos 856
LB Lebanon 961
LC Saint Lucia 1
LI Liechtenstein 423
LK Sri Lanka 94
LR Liberia 231
LS Lesotho 266
LT Lithuania 370
LU Luxembourg 352
LV Latvia 371
LY Libya 218
MA Morocco 212
MD Moldova 373
ME Montenegro 382
MG Madagascar 261
MK Macedonia 389
ML Mali 223
MM Myanmar 95
MN Mongolia 976
MO Macao 853
MQ Martinique 596
MR Mauritania 222
MS Montserrat 1
MT Malta 356
MU Mauritius 230
MV Maldives 960
MW Malawi 265
MX Mexico 52
MY Malaysia 60
MZ Mozambique 258
NA Namibia 264
NC New Caledonia 687
NE Niger 227
NF Norfolk Island 672
NG Nigeria 234
NI Nicaragua 505
NL Netherlands 31
NO Norway 47
NP Nepal 977
NR Nauru 674
NZ New Zealand 64
OM Oman 968
PA Panama 507
PE Peru 51
PF French Polynesia 689
PG Papua New Guinea 675
PH Philippines 63
PK Pakistan 92
PL Poland 48
PS Palestine 970
PT Portugal 351
PY Paraguay 595
QA Qatar 974
RO Romania 40
RS Serbia 381
RW Rwanda 250
SA Saudi Arabia 966
SB Solomon Islands 677
SC Seychelles 248
SD Sudan 249
SE Sweden 46
SG Singapore 65
SI Slovenia 386
SK Slovakia 421
SL Sierra Leone 232
SM San Marino 378
SN Senegal 221
SO Somalia 252
SR Suriname 597
SS South Sudan 211
ST Sao Tome and Principe 239
SV El Salvador 503
SY Syria 963
SZ Swaziland 268
TC Turks and Caicos Islands 1
TD Chad 235
TG Togo 228
TH Thailand 66
TJ Tajikistan 992
TL Timor-Leste 670
TM Turkmenistan 993
TN Tunisia 216
TO Tonga 676
TR Turkey 90
TT Trinidad and Tobago 1
TW Taiwan 886
TZ Tanzania 255
UA Ukraine 380
UG Uganda 256
UY Uruguay 598
UZ Uzbekistan 998
VC Saint Vincent and the Grenadines 1
VE Venezuela 58
VG British Virgin Islands 1
VI U.S. Virgin Islands 1
VN Vietnam 84
VU Vanuatu 678
WS Samoa 685
YE Yemen 967
YT Mayotte 262
ZA South Africa 27
ZM Zambia 260
ZW Zimbabwe 263

How can I add a country code to a number?

Remove any leading zero from the phone number, and put the country code first. Like this:

  1. The number you want to change: 0733 123 456
  2. Remove the leading zero: 733 123 456
  3. Add the country code: 46 733 123 456

You don’t have to include a plus sign or anything else before the country code.

How can I add a country code to a lot of numbers?

The simplest way is to use the spreadsheet formula CONCAT. Use it like this in a spreadsheet cell:

=CONCAT(“46”; A1)



Where 46 is the country code and A1 is the cell containing the phone number without a country code.

This works best if all numbers share the same country code. If the phone numbers are from different countries, you have to do a bit of manual work.

How can I correct invalid numbers?

Quit the add-on, find the invalid number in your spreadsheet, and correct it.

 The most common case is that the phone number is missing a country code.

You say my numbers are invalid, why?

The most common case is that phone numbers are missing a country code.

Please let us know if you are sure the provided number is valid, so that we can fix it.

Were my messages delivered correctly?

Use the control panel to check delivery status
. We depend on the carriers to give us correct delivery information.

Why were you unable to deliver to some phone numbers?

The most common reason is that the phone has been turned off or without reception for an extended time (we keep trying to deliver the message for two full days).

In some countries messages get filtered, either because of the content of the message or because of carrier policy.

Can I change the sender name?

Yes, once you have added credits to your account at least once.

In some countries, we are restricted from displaying custom sender names. Contact us to learn more about your specific country.

Pricing and payment

How much does Cloudcom SMS cost?

The add-on is free, but you pay for the messages you want to send. You can add credits to your account in the control panel.

Pricing

  • 200 credits: 10 €
  • 1000 credits: 45 €
  • 
10000 credits: 400 €

(Excl. VAT)


What is a credit?

A credit is a unit we use to make it easier to display the cost of a message.

We charge one credit per concatenated message. For more information on message length, check out “What is the character limit on a message?“.

When using the add-on, you can review the approximated cost before sending.

Example cost:

Characters Number of concatenated messages Cost
160 1 1
161 2 (153 + 8 characters) 2
307 3 (153 + 153 + 1 characters) 3
70 (with special characters) 1 1
71 (with special characters) 2 (67 + 4 characters) 2
135 (with special characters) 3 (67 + 67 + 1 characters) 3

Which forms of payment do you accept?

We use Stripe to ensure that the payment processing is secure.

You can pay with almost any kind of credit or debit card.

 If you have special requirements, we can set up an invoice solution for you.

Can I get a refund?

Yes, if you have a legitimate reason. The quickest way is to send a mail to support@cloudcomapps.com or by calling +46 703 085 086.

Can my company receive invoices?

Yes. The quickest way is to send a mail to support@cloudcomapps.com or by calling +46 703 085 086.

Where can I get a receipt?

You will receive a receipt by mail when you pay through Stripe.

Privacy

What data do you save?

We save some information to be able to provide a better service. For example your e-mail address is stored, as well as your message history and transaction history.

We only save this data so that you can review sent messages, transactions and get delivery statistics.

We do not store credit or debit card information.

We will never sell your data.

Feel free to contact us at any time to receive the data we have stored on you.

Didn’t find your question here?

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